Privacy Policy

1. Our Commitment

At NATURELAND, your privacy is as sacred as your wellness ritual. This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from natureland.com. We are committed to protecting your data with the same integrity we apply to our product sourcing.

2. Information We Collect

When you visit the Site, we automatically collect certain information about your device, including:

• Web browser details and IP address
• Time zone and cookie identifiers
• Individual web pages or products that you view
• Search terms that referred you to the Site

Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.

3. How We Use Your Information

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this information to:

• Communicate with you regarding your wellness journey
• Screen our orders for potential risk or fraud
• Provide you with information or advertising relating to our products or services (when in line with the preferences you have shared with us)
• Provide interactive assistance via our Intelligent Wellness Assistant (powered by third-party AI technology)

4. Data Sharing & AI Processing

To provide our Intelligent Wellness Assistant service, we utilize third-party artificial intelligence technology (Google GenAI). When you interact with the assistant:

• Your queries are processed by the AI provider to generate responses.
• We do not share your personal contact or order information with the AI provider for their training purposes.
• Interactions are anonymized where possible. However, we advise against sharing sensitive personal health data or personally identifiable information within the chat.

5. Data Retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information. We do not sell, rent, or trade your personal data to third parties for their marketing purposes.

6. Your Rights

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.